You’ve likely had a car warranty at some point, especially if you’ve ever bought a new or certified pre-owned (CPO) vehicle. If a provider has a mobile app and offers an online chat option for customers, its score for customer service will increase as well. Strong customer reviews online bring providers high scores in this category. Its website also has to be relatively clear and easy to navigate. When it comes to this category, if a company offers a money-back guarantee and allows customers to view sample contracts on coverage plan pages, it will receive a high score. If these same providers offer discounts, their score will increase. Providers that offer affordable coverage plans as well as deductible options can expect to see a higher score in the cost category. If a company offers plans with long-term limits and several benefits, its Coverage score increases. Providers that offer several different coverage options are rewarded with a higher score in this category. We also consider customer reviews on sites like the BBB and Trustpilot, and how much experience a warranty provider has. Providers are given a high score in this category based on any awards, ratings, or recognitions by trusted warranty evaluators, like Kelley Blue Book, CARFAX, or the Better Business Bureau (BBB). Below are more details for what we look for in each rating category: Industry Standing ![]() To give you the most current information, we update our review standards several times each year. How We Rated The Worst Auto Warranty Companies We create an overall review score for each provider based on its ratings in five main areas: industry standing, coverage, cost, transparency, and customer service. There are many elements that make an auto warranty provider the right fit for you.
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